Bust and Statues
Marble Moorti
Shivling
Shipping & Delivery Policy – Kritika Arts & Murti
Last Updated: February 2026
Thank you for shopping with Kritika Arts & Murti. We are committed to delivering your orders safely, securely, and on time.
1. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation
Orders placed on Sundays or public holidays are processed on the next working day
Customized or made-to-order items may require additional preparation time.
2. Shipping Partners
We ship across India using trusted logistics providers, including:
✅ India Post (Primary Shipping Partner)
✅ Shiprocket-associated courier services
✅ Other registered courier & transport partners
The courier is selected based on serviceability and delivery efficiency.
3. Estimated Delivery Time
Typical delivery timelines:
Metro Cities: 3–6 business days
Other Locations: 4–10 business days
Remote Areas: May take longer depending on accessibility
Delivery timelines are estimates and may vary due to operational conditions.
4. Dispatch Notifications
Once your order is shipped:
✅ Tracking details are shared via email / SMS / WhatsApp (where applicable)
✅ Customers can monitor shipment progress through the tracking link
5. Shipping Charges
Most products include PAN India delivery benefits (where mentioned)
Any applicable charges will be clearly shown at checkout
Shipping charges (if any) are non-refundable once the order is dispatched.
6. Delays & Exceptions
Delivery may be affected by:
Weather conditions
Logistics disruptions
Government restrictions
Courier operational delays
Such delays are beyond our direct control.
7. Address Accuracy
Customers must ensure:
✅ Correct shipping address
✅ Valid mobile number
✅ Proper PIN code
Incorrect details may result in delivery failure or additional charges.
8. Delivery Attempts
Courier partners typically make multiple delivery attempts. If delivery fails:
Shipment may be returned to origin
Re-shipping charges may apply
9. Damaged Packages
If the outer packaging appears damaged at delivery:
✅ Record video / take photos before opening
✅ Report immediately to:
Claims without proof may not be accepted.
10. High-Value / Fragile Shipments
For stone statues, marble items, brass articles, and fragile products:
✅ Secure & protective packaging is used
✅ Special handling precautions are taken
Despite precautions, minor transit risks may exist.
11. Delivery Responsibility
Once the shipment is handed to the courier partner:
Delivery timelines depend on courier operations
Exact delivery dates cannot be guaranteed
12. Contact Us
For any shipping-related queries:
Delivery & Shipping – Frequently Asked Questions
📦 How long will my order take to arrive?
Most orders are delivered within 3–10 business days depending on your location.
Metro Cities: 3–6 business days
Other Locations: 4–10 business days
Remote Areas: May take slightly longer
Delivery timelines may vary due to courier operations.
🚛 Which courier services do you use?
We ship across India using reliable logistics partners:
✅ India Post (Primary Partner)
✅ Shiprocket-associated couriers
✅ Other registered courier services
The shipping partner is selected based on serviceability and fastest delivery.
⏳ When will my order be dispatched?
Orders are usually dispatched within 1–2 business days after payment confirmation.
Customized or special items may require additional preparation time.
📍 How can I track my shipment?
Once your order is shipped, tracking details are shared via:
✅ Email
✅ SMS / WhatsApp (where applicable)
You can monitor real-time delivery progress using the tracking link.
🏠 Do you deliver PAN India?
Yes 👍
We deliver to most serviceable PIN codes across India through India Post & courier partners.
If your location is not serviceable, our team will contact you.
⚠ What if my delivery is delayed?
While we dispatch orders promptly, delivery may be affected by:
Weather conditions
Logistics disruptions
Courier delays
Government restrictions
Such delays are beyond our direct control.
✍ What if I entered the wrong address?
Please contact us immediately at:
Address changes are only possible before dispatch.
📦 What should I do if my package arrives damaged?
If the outer packaging looks damaged:
✅ Record a video before opening
✅ Take clear photos
✅ Report to us within 24 hours
Claims without proof may not be accepted.
🛕 Are fragile items packed safely?
Absolutely 👍
We use secure & protective packaging for:
✔ Marble & stone statues
✔ Shivlings
✔ Brass articles
✔ Delicate pooja items
Special precautions are taken to ensure safe transit.
💰 Do you offer Cash on Delivery (COD)?
COD availability depends on:
Product type
Order value
Serviceability
Available options will be shown at checkout.
📞 Who do I contact for delivery issues?
For any shipping or delivery assistance: